Horrible service

On the 28 April I ordered sneakers online my Shelflife, paid and delivery was free within 3-5 days. On the 4rd of May I received an sms from Shellife advising my parcel would be delivered however nothing come. I emailed there customer services and was told they would email the courier service to check what the issue was , I asked if they could call them the lady advise they couldn’t call them.. I had to call twice to check what was happening but nothing came. I advised the lady at Shellifie that I required the sneakers by the 6 May the latest and I was assured they would deliver but nothing came.

On the 9th on May I emailed Shelflie to advise nothing came and I needed a tracking number and contact number so I can follow up as they couldn’t call them, I was given the tracking number and an incorrect telephone number, so much for customer services as I now needed to do Shelife job to check was going on. They got they money so they didn’t care anymore, they offer a service but cannot provide.

Another disaster they use Dawn Wing Courier services I looked at the tracking number and the parcel when up and down between to branches for 2 weeks. I called them they checked the address was doubled checked and I was assured that they would deliver 3 days later and still nothing. If you call there offices they cannot tell you where the parcel is they only read the tracking system which says nothing much.. Also they cannot check for you or call you back as they cannot call customers back. I called twice this afternoon to speak to a manager maybe they had more in-site so I can go an collect my parcel as they seem incapable of doing the delivery. But they call center cannot even put you through to a manager they keep cutting the calls.

I requested a call back on there webpage and nothing. The service from both Shelife and Dawn wing is horrific, no customer service they happy to take the order and as long as they get there cash they couldn’t care if you get you sneakers.

They are contracted to a service provider that cannot service them correct, but they don’t care obviously as I to date have not heard from them and I still don’t have my sneakers. R2000 later and 2 weeks later and no sneakers. I would not advise anyone use either Shelife online or Dawn wing as they both cannot provide the service the have, unless you can wait 3 maybe 4 weeks

Still waiting will keep you updated but it doesn’t looking promising, I just I will require a refund if this carries on

Very disappointed Aneesa