Horrible service

Today 11 Jan 2018 at 07h06 I receive a sms that my parcel will be delivered by Raees Fisher reg DH67STGP. Since I work from home I was rather excited about my parcel. 12h41 I received my 2nd sms from Dawn Wing stating that my parcel couldn't be delivered due to no one home to receive it. I logged on to the website and there logged by the delivery man at 12h11 was "Not at Home". I phoned several times and when I asked about my parcel, the phone gets put down in my ear. The Cape Town branch doesn't even bother to pick up there phone, resulting me to phone Johannesburg to patch me through. I have spent R90.00 in airtime trying to resolve this matter. Eventually I speak to a gentleman by the name of Jerome (he was awesome btw). He patched me through to the driver, I explained Raees where I am and he promises me the he will be there in 5 mins. That was at 12h58. 13h32 Raees eventually graces me with his presence. Making me stand in the blazing sun for over 30mins.! You promise service excellence, but you are a disgrace Except for the 2 receptionists and Jerome the rest of the people I dealt with today, sies!!!! As for the driver blatantly lying to my face, SIES!!!!! To make this right, please refund me the airtime that was wasted as this whole ordeal was not my fault, I don't care who you get it from, but I believe you owe me at least that much for inconveniencing me.