Four days of notifications and no package

On Friday, 01 December I received an sms to say that my package would be with me that day. I stayed home the whole day. The delivery was for a gift so I stayed home waiting for the gift as it was needed for a party that evening. At 16:10, I got an sms to say that my parcel was the next stop on the drivers delivery. I waited and waited and waited. The 18:30 delivery time (the latest my package was supposed to arrive) came and went. I tried to contact Dawn Wing but every number just left me on hold for over twenty minutes at a time. Needless to say I had to go to the party without a gift. I was very embarrassed and had I known that you would not stick to your word I would not have stayed home all day waiting for a package that never arrived.

On Saturday I managed to get hold of someone in your call centre named Rose. She could have not sounded more bored and uninterested if she tried. She told me the package would be with me that day but surprise, surprise - no package. Thanks Rose - you are a wonderful ambassador for your company and put anxious clients at ease!!! What a joke!

On Sunday I received a message to say that my package was out for delivery that day. Again I didn't leave the house . At 16:50 I got a message to say that my package would not be delivered due to 'an error within our business'. Another day wasted.

I'm now at home for the fourth day in a row waiting for my package. I'm am appalled by the service (or lack thereof). I deal with Dawn Wing in my business and am in the process of finding a new vendor to take care of my courier needs due to the amount of issues I have had with Dawn Wing over the last few months and when I have asked for an account manager to meet with me, my requests are denied.

Unfortunately, in this case, the retailer I purchased my goods from chose to use Dawn Wing so I had no choice in the matter.

My advice to other consumers is to avoid Dawn Wing. You are unprofessional and provide a terrible service. You have ruined my weekend and my friends birthday! Awful, awful, AWFUL!