Fine wine logistics

POOR CLIENT SERVICE. *****ING??

I say so because I ordered two boxes of wine from Van *****en Wine Emporium. Upon opening the boxes, the one box had only five bottles in as opposed to six. That was when I noticed that the box with five bottles seems to have been sealed with Dawn Wing Bfn tape. I immediately lodge an enquiry, at which point Aspiring Couriers responded with "it looks like there was a damaged on your order". Why did the courier only disclose this after an enquiry? Aspiring couriers then promised to order the bottle accordingly. Till this day I haven't received any further info or the wine, even after sending another enquiry.