EXTREMELY POOR SERVICE

My parcel has been with Dawn Wing since the 10th of May till today I have not received my parcel. Each time I call their customer service line I get different stories. They keep making the excuse of having a backlog how is that any of my concern. There are people whose parcels were shipped by Herbalife on 15th of May but they received their orders on the 18th of May but mine is kept in cage why??? Your service is disgusting.