cN
cheryl N

1 reviews | Active since Feb 2011

24 May 2018, 10:20

EXTREMELY POOR SERVICE

Tracking Nr: HT ********** 0 Delivery was expected and attempted on 22/05/2018, there was nobody at the address so the package was taken back to Dawn Wing Warehouse, there was no attempts made to contact me upon delivery or the next day, I had to call and check up, the package was left at the warehouse with the "problem packages" Delivery was attempted again today and they still tell me I have provided the incorrect address.... So I now dont know my address??? I called the office yet again!! I spoke to a consultant, he asked me to hold on while he spoke to his driver, driver on speaker and I can hear him use fowl languages to describe what a hard time I am giving them,,, REALLY??? Completely dissatisfied with the service and I will never use dawn wing again, to receive this kind of service for something i have PAID for???? Happy to have received my package, completely disgusted at the service i received..

0
Replies (2)
Dawn Wing
Dawn Wing's reply24 May 2018, 10:26
Official

Dear Cheryl

We are so sorry for the inconvenience caused.

We will be investigating this issue as a matter of urgency and will be contacting you directly with feedback.

Please accept our sincere apologies.

Kind Regards,

Dawn Wing

Best regards,

cN
cheryl N's update29 May 2018, 09:42
Reviewer Update
I am not surprised that I havent heard from Dawn Wing yet!!!!