Empty promises!!

After hours and hours of trying to speak to someone at the call centre to find out where my parcel is that was out for delivery on Monday, I finally spoke to a consultant who said "I'm sorry but please understand there is a back log, I will find out where your parcel is and phone you back." Well, it is now two hours later and Still no phone call!!! This is after I have wasted three days at home waiting for my parcel because I received an sms stating that my parcel is out for delivery. Thanks for wasting my time Dawn Wing!