Durban Overnight Parcel misdirected to East London

I am hugely disappointed in the service I received yesterday. I reported that an urgent overnight parcel was not delivered to my client by 13:00 (which should have been delivered by 11:00). Upon reporting this they informed me that the reason for the late delivery was because the parcel was misdirected to East London. The parcel was intended to go to DURBAN!! (650km's apart from each other!!)<br> This query was not dealt with in a favourable manner. I am not impressed with the attitude I received from the person in charge of Zone Control. <br> He emailed me at 16:00 to ask for my clients contact number (he should have it on the system). An hour later I followed up, still trying to figure out what is going on with my parcel and when they expect to deliver, hoping that by now he would have spoken with my client to make arrangements.... His answer to me was he is too busy. (Naveen Lilumbur - Zone Control)<br> This is most certainly not the service I expected from Dawn Wing. I am very disgusted in the manner this shipment was dealt with.