Drivers atitude was disgusting

Never in my life have a received such terrible service from a delivery service.The Driver (I have his name) gave my parcel to the wrong person.He did not bother to try and phone me when making the delivery. I was on the other line when his supervisor told him to go back and collect the parcel and deliver it to me he gave his supervisor such atitude(I was on the other line and could hear everything.) When he returned to my work he phoned me and I went to collect my parcel.He was very rude, arrogant and very argumentitive.This driver should not be working with people.I have never been spoken to like that by any delivery service! Unacceptable Dawn wing