DPD Laser not a courier company

NEver ever use this courier company. I have a shopify store and they are one of the options presented when I want to courier. I have had two instances where they have broken the items, and I have never had satsifaction from them. And then also booked an urgent parcel with them for 10 MArch, now the 14th and still not collected from me. And teh big problem is that you can;t get hold of anyone who can assist and guarantee that they will collect. I will definitely stick to the courier Guy in future