Dpd laser bad service

Dpd laser, my parcel tracking number 6p***2-00 has still not been delivered. I have been waiting and tracking online. Today, after calling your customer service and holding for 30 minutes, one call being cut off, I am told it says the parcel was delivered. No parcel was delivered to me. On My side it says excessive deliveries. I have never ordered from herbal life and waited for a week for my delivery. I need my delivery delivered to me as it's such a pricey one. The service you're giving off is going to lead to bad reviews for herbalife as well. No proper communition. Wrong information given and I'm just left to hope everyday that the parcel will soon arrive