Distressed with the poor service

I am very distressed with the poor service offered by Dawn Wing Durban branch. I am most annoyed that I wasted my time and money trying to resolve this issues. The delivery time advised was 5 to 7 working days when I placed the order on the 1/05/2019 with Runwaysale. I called Runway sale and they gave me the details that explain that the package have been received by Dawn wing Durban branch. It has been over a week now trying to get the whereabouts of my package and the gentleman I spoke to Mr Devan and his team was not honest and didn’t keep their word. They gave me a run around for a week, the next thing they informed me when I called them that they doing some investigation and they will call me the next day which they didn’t. They have been no response from Dawn wing staff telling me the reasons for the delay. I had to call Runway sale on Friday 24/05/2019 to ask them to contact Dawn Wing and find out where is my package. Today (28/05/2019) I called the Communications & Satisfaction Team from Runway sale for feedback and I have learnt that my package is missing that is the feedback they received from dawn Wing. I don’t believe something can disappear just like that. Someone is responsible for all of this. My question, is this how Dawn Wing Durban branch is conducting their business by giving out false information, making false statements and shielding people that are *****ing customer’s packages for their personal gain? My impression of the Company has been tarnished, I just need my money back for my order because no one will compensate me for my time and the money I used calling this people for days.