dishonest drivers, call center staff and managers, lies, more lies and wrong deliveries

I ordered goods from Cosmetology on Tuesday (3 day business day turn around). On Thursday I got a mail advising that the goods had been dispatched. I left a note with security to sign on my behalf as I was in a meeting. After my meeting I found SMS's from the driver claiming I had supp**** the wrong address. Lie No.1 When I called in I was advised I supp**** a business address. Not only was the address accurate the driver did not even drive up to the property - checked the security footage. Call center agent 1 advised the parcel would be delivered later that day this did not happen. Call center agent 2 advised it would be delivered on Friday. This did not happen. Saturday I spoke to Samantha who assured me she was the Team Leader on duty. She tried calling me twice, I missed the call as I was on the road. I called in and spent 10 minutes on hold before being told Samantha would call me back. Samantha has not called me back. 02nd November I receive the wrong parcel, full of Ingram's camphor cream. Are staff at Dawn wings allowed to lie about their designation? Are drivers allowed to give **** reasons for non delivery. Are staff allowed to promise customers good will be delivered and they are not? I had meetings that I moved to be at home for delivery, you wasted my time, my airtime and my peace of mind. There is nothing dawny or wingy about your service. SNAIL SERVICE full of lying, manipulative staff. NO ETHICS, NO MORALS.