Disgusting Service from Durban Branch

The Durban branch are a bunch of useless people honestly speaking, I had placed an order last week(17/10), come Thursday the order is no where in sight. So out of curiosity I contacted their national call centre, when I call the call centre I am told that the address that I provided is incomplete,1 she consultant reads the address to me and there is nothing wrong with the address,2) No one bothers to call me to verify if really that is my correct address, 3)Had I not phoned myself no the parcel would have been parked at their storage for God knows when. To make matters worse I call the Durban branch and I am sent from pillar to post as no one wants to take responsibility since the one guy who is said to have dealt with the order is no miraculously unavailable(Hogan Moodley),the manager is unavailable and so no one wants to speak to me as they are not responsible for this blunder. My guess is some pathetic loser decided they just didn't want to deliver so far so they would just make a story up and hope that I don't complain. I eventually spoke to this guy Deven who says the order is out for delivery today 24/10,now I don't know if this was done to just keep me quite it is yet to be seen as I am adamant I no longer want to wait anymore. I WANT MY ORDER TODAY,I paid for a service now deliver .