Disgusting Service

Good day I bought some goods online on 25 November , they were delivered on the Durban Depot on 4 December at 6 am . I started calling them on the 6/4/17 the lady who answered the phone on ********** 700 advised me that the deliveries are done until 21:00 at night I shouldn't worry . Being very desperate as the parcel is a birthday gift , I called again around 13:00 on 7/12 (following day) , spoke to the lady Cathleen , she took my details and advised I would be called , no response , I called again , she took the message and said she sent the email to her manager Sunil who will call back , no response again . I called today 8/12 and the lady keeps Caithleen answers phone and cuts the calls , when she eventually answered , she is so rude when u ask for her name , she actually shouts at the customers , then drops calls on the ear (I have proof) , when called again , she answered then put me on hold for 8 minutes waiting for Sunil , please investigate , your Durban Branch is giving your business a very bad name in their customer services , they talk to customers like dirt , not sure if its all the customers or African customers . Left a message again and still have not received any feedback . Its a gift for today 8/12

Regards' Simphiwe