Disgusting Lack of Service on the part of Dawn Wing

I am absolutely disgusted in the lack of service provided by Dawn Wing. I ordered petfood online from Makro on Friday 10/06/2022. Dawn Wing collected my parcel from them on 13/06/2022 - although I note the weighbill is dated as 10/06/2022. I typically receive my deliveries from Makro within 2 or so days, so when I had still not received my goods by Tuesday evening I queried it with Makro on the Wednesday. One of Makro's care centre agents responded to my enquiry with the tracking number for Dawn Wing and assured me that it would be delivered on Wednesday 15/06/2022 evening at 18:30. We are now on Friday 17/06/2022 and I am still waiting for my delivery. the tracking for my parcel on Dawn Wings site has not been updated and is still saying I will be receiving my goods on Wednesday 15/06/2022. This morning I contacted Dawn Wing via e-mail and requested that somebody please resolve my complaint as my animals food is now depleted. One of Dawn Wing's agents contacted me saying that they would escalate my complaint to the person within their company who handles the Makro deliveries, and that that person would be in touch with me shortly. It is now Friday Evening and I still haven't received my delivery, nor either have I heard from the unnamed person from Dawn Wing who was going to contact me regarding my delivery. Does anyone have any idea as to how exactly I can get my already paid for goods out of them. Are they a real business or just one of those ********** enterprises ******** money from people and other legitimate businesses?

I would strongly recommend that any businesses or clients currently using the 'services' of Dawn Wing find alternative couriers to do business with, because it seems to me that Dawn Wing simply take money from their clients and then hide behind automated e-mails - which is the practice of sham 'companies'.