Disgusted Customer

I ordered a parcel from Cotton on a week ago and was advised that i will receive my package in 5 working days. I call on Friday the 30th of November and the guy I spoke to advised my package will be delivered on Monday. Monday comes and nothing is delivered. Tuesday morning I get an sms that my parcel will be delivered however it has an incorrect address. I immediately call Dawn Wing and spoke to Mullen and she promised that my package will be out for delivery Tuesday the Wednesday the 5th of November. Call them again to follow up and dumb Benny cant even advise where my package is and then supposed to put me through to Lavy which he eventually hangs up. Am disgusted by how my sense of urgency was ignored. All that I want is my package.....