DISGRACEFUL SERVICE

We often have to arrange for parcels to be collected from other places and delivered to our company. As the person from whom it is being collected is often a receptionist or other person, we specifically arrange all of the details, what type of service, give all the details so that the waybill can be fully completed, pre-paid, etc. On TWO occasions now, extremely urgent documents have not arrived on time, only to be told that the "sender" didn't properly complete the waybill. This is after EXPRESSLY stating that the 'sender' knows NOTHING and they waybill must be fully completed with the details I provided. I have never had this with another courier company. I gave them the benefit of the doubt after the first one, despite what that lost day cost us. But after a 2nd time with the same ridiculous excuse, I'm done. And no apologies from the company or anything, plus...we paid for the more expensive overnight service. I would give them less than 1 star if that was an option.