Disgraceful

This morning at 7.10 i got a call about a delivery. A gentlemen maned Santosh called. He then asked me to please call the driver to give him a pin, not sue why its my duty to spend money on calling your drivers??? When i said this he said i must hold on and speak to the driver, since i need me phone to get the pin as i explained this was not possible. i asked him to send me the driver cell number and i would send him the pin, he then said i must get a pen and take the details to call, all this at 7.10 when people are getting ready for work, why has this become my duty to run around after after you guys. He then said very very rudely "do you want your delivery on not?"i asked to speak to a manager and was told the usual line of, he is not available, he then put the phone down...... really is this what customer service is????? I will be sending the company that i purchased from a cope of this message as they need to be aware of how their customers are been treated by your company.