Disastrous Service

I opened a prepaid account with Dawn Wing which is now DPD Laser. Booked via email for a parcel to be collected in Joburg and delivered to me in Durban. On the day the parcel was meant to be collected it wasnt collected and the reason stated online was that they couldnt get hold of the person they were to collect from. No second attempt scheduled for the next day. I called in to check and was told that if collection fails its cancelled and I would have to rebook, which I did with the consult on the phone that day. Called later that afternoon to get a timeframe for the collection only to be told no collection was book. Again rebooked with the consulted. Had to call back again as the person they were to collect from wanted to leave for the day. Adn to my suprise once again was told it wasnt booked. I then requested to cancel the whole again and speak to a manager. At that time only did they collect the parcel. Parcel was collected on Thursday afternoon and on Tuesday morning I called to query where my parcel was as there was no update online, only to be told my parcel was in Cape Town. No one could explain how is got to Cape Town all I was told is that it was misrouted. My parcel then only arrived to Wednesday completely damaged. I sent an email requesting to close the account as well and Have followed up and nothing yet.