Despicable service!!

Despicable service!! I ordered a parcel from Mr Price Home on 27th April. Until this day 18 May, I have not received it. I have had to phone dawn wing 5 times. Everytime it is the same story...they will follow up and phone me back...NOTHING!! Yesterday I get told my parcel was damaged and that they are waiting for a replacement from Mr Price Home. How long will that take???? Dawn Wing is useless!!! Cannot even deliver a small parcel without messing it up!!