Delivery to wrong locations and terrible service

Package was delivered to the wrong location. It has been weeks that I have been trying to get the package delivered to the correct location. An email thread of 18 mails and it has still not been delivered. They confirmed more than once that the package has been picked up. Yet it has still not been picked up. Even talking to the operations manager has not helped. "I I’m busy following this up with our Cape Town team to find out what is happening, I’ve also received the same message as you that the shipment was collected last week thus your mail came as a big surprise to me now".

Also I was invoiced at double the quote. This is the second time. The last time it took 4 months, many emails and phone calls to get this reversed.

So it has just been a string of bad service from this company.