Delivery not received and no response to escalations

Dear Dawn Wing

An order was placed with Makro on 25 November and it has not been delivered as yet. Delivery was scheduled for 27 November, I contacted the call centre and advised of the time frame and days of the week when someone would be available to receive the order for me. I was sent a text saying that the delivery could not be made as no one was present to receive the order - you arrived outside of the time frame discussed. The second time you advised that the order would be delivered 29 November 17 - you did not pitch up.

I have escalated the matter several times to your call centre agents and I have not received feedback.

I have also escalated the matter to Makro but have not received feedback thus far.

Can I please have my order delivered as per the information provided to you (Monday, Wednesday or Thursday between 08h00 and 14h00. If you cannot do this, please leave my order at the closest Makro branch and I will gladly fetch it because this is extremely frustrating!!!