Delivery nightmare

I've had the displeasure of receiving my parcs ordered from dawn wing courier. The process is just a nightmare. Delivery instructions are not portrayed from shop to courier and the parcel takes much longer to arrive. I had a few orders from total sports coming, they all came at different times. I ordered over 10 items and to have multiple deliveries is already tedious. Now the courier never called me to let me know that they have arrived at my gate. Only for me to get a message saying that they are at the gate, I should click a link to communicate with the courier and when I click the link the is says courier has left. All within the same minute of the message being sent. My intercom at home does not work so I wrote in my delivery instructions to please hoot at the gate. No hooting and no calls and my delivery has been rescheduled for the second time stating I'm "unable to collect my parcel" meanwhile I'm stuck at home waiting for this package for the third day in a row.

There must be a more effective and efficient way to deliver. I never have this problem with takealot when I get 90%+ of my ordered delivered. I'm always called when the courier arrives as well as messaged prior letting me know the estimated delivery date.

It seems like there is a logistical problem here.