Delivery Failure! Worst customer service!

Received delivery SMS just after 8:30 on Thursday 29 Feb which is on the same day they were supposed to deliver. Obviously I couldn't make arrangements to have someone take the delivery on my behalf. Arranged with them to deliver on Friday 1March. No communication or delivery took place that day. I called in on Saturday 2 March and I was told my parcel will be delivered on Saturday which it was but to an incorrect address!!! 🙃

Called on Monday 4 March and I was told that they are aware the parcel was delivered to an incorrect address, they have arranged to retrieve the parcel and will have it delivered to me by Tuesday 5 March. Guess what??? No communication on Tuesday. I called again on Wednesday and I was told it would be delivered on Thursday 7March. I arranged to work from home and the driver called me to ask if I was home so he could come and collect the parcel from me, Obviously now I'm confused because he has the wrong end of the stick and he noticed that as well when I told him he was supposed to deliver the parcel to me, so he said he was going to confirm and call me back. He never did!! So, 7 days later, I'm sitting at home with no parcel, wasted call minutes and even less patience. The call center doesn't help much, no sense of urgency, no escalation process, no coordination with the drivers or the depot. I'm just lost for words honestly!!!