Delivery FAIL

The worst service ever! They don't update their systems when they've had a conversation with you you have to repeat yourself every time you speak to a new person. My Runway sale order was delivered to the wrong person, apparently they didn't have my correct address... Then what's the point if the calls to confirm address?

Second attempt, my order was supposed to come on Thursday 11 June... Today 13 June, they are calling me to check if I received it. What the hell guys! Don't you have a tracking system???