Delivered to Wrong Address, Taking Forever to Fix Their Mistake

I ordered some personalised hats from Joburg. The supplier went out of his way to get overnight delivery with Dawn Wing to ensure I had the hats in time for a promotional event.

The day came and went without the hats being delivered. I checked the tracking number and found that the hats had been delivered to and signed off by a complete stranger. The call centre, when contacted, could do nothing until after the weekend as the driver that had delivered it was now off-duty.

For some reason they were not able to identify that the hats were incorrectly delivered to another address which was also receiving a parcel from Dawn Wing that day. It was my supplier that managed to identify this. And yes, the address put in was the correct one, so it's absolutely shocking that this happened.

It's now a week later, I don't even need the hats anymore, and I am still chasing after them to fix their mistake and deliver the hats. Their service has all been terrible in terms of following up. They never call back when they promise to.

At this point the only thing that would make me happy is for Dawn Wing to refund me for the hats and all the time I've spent with them on the call centre,.