Delivered only 1 of 27 items

Item: Dawn Wing
Rating: 1
Author: Gerrit S

The courier delivered 1 of 27 items, said there are more items after the 1st one but when going to fetch it he disappeared, now your call center tells me all items are delivered. Also to note it took me an hour to get hold of someone at your company. Please rectify this issue.

Helpful (0)

Replies (3)

Dawn Wing's replyOfficial

05 Dec 2017, 15:01

Dear Gerrit

We are so sorry for the inconvenience caused.

Please send us your waybill number and contact details so we can investigate this matter and contact you directly with feedback.

Please accept our sincere apologies for this issue.

Kind Regards,
Dawn Wing

Dawn Wing's reply05 Dec 2017, 15:01

Official

Dear Gerrit

We are so sorry for the inconvenience caused.

Please send us your waybill number and contact details so we can investigate this matter and contact you directly with feedback.

Please accept our sincere apologies for this issue.

Kind Regards,
Dawn Wing

Gerrit S's updateReviewer Update

07 Dec 2017, 11:28

I have patiently waited but no feedback, this is very unprofessional.

Gerrit S's update07 Dec 2017, 11:28

Reviewer Update

I have patiently waited but no feedback, this is very unprofessional.

Gerrit S's updateReviewer Update

11 Dec 2017, 11:18

After a lot of following up this has been sorted out, this should not be how you treat clients. Changed rating to 2 for the effort in the end.

Gerrit S's update11 Dec 2017, 11:18

Reviewer Update

After a lot of following up this has been sorted out, this should not be how you treat clients. Changed rating to 2 for the effort in the end.