DELIBERATE OVERCHARGE OF CLIENT ACCOUNT

Dawn Wing has a tendency of logging a collection as overnight service instead of responding to the email request from a client and ask which service does the client prefer, as they have 3 options viz, road freight, economy and overnight service. The overnight service the consultant chooses is so expensive. My company (SepFluor Ltd) has been overcharged by Dawn Wing for all the years we have been using them until I picked up the error when the invoice came with a R1200 amount, when I questioned the invoice their consultant Lerato Diphoko told me that she automatically chooses overnight service from her system if the email does not specify the option. - When questioned, why she makes assumptions instead of advising the client, she did not have a definitive response and - when she was asked to explain or confirm that Dawn Wing has been overcharging SepFluor all these years because of the assumption they have been making on collections requests, she then said she will refer the matter to her financial manager and we have not heard from them since last week Friday (11 June 2021). To make things worse the parcel came to our offices a week after the collection was requested, so where is an overnight service in that? So I am making fellow South Africans to be care full when using Dawn Wing.