Delayed Delivery/No Delivery

Please refer Waybill RS776187. This parcel has been in Durban since the 19th of October. First the excuse was that Malvern/Queensburgh is only serviced on certain days. Then on Friday it was apparently misrouted/missorted as it was handed to the incorrect delivery guy. Now when I go look at the status of the waybill it is saying wrong address?? Uhmm how does that happen as the problem is definitely not on my side. This is such pathetic service and your consultants offer little to no support. Not once has anyone phoned me to tell me the situation. I have done all the calling. I have paid Runway sale for this parcel to be delivered and as matters are standing it will probably be returned to them - Because of Dawn wings lack of communication and customer service. This is the 3rd day I'm having to ask someone to stay at home to receive this parcel due to Dawn wings shocking service. PLEASE SORT THIS OUT TODAY