Delayed Delivery

2nd time now that Dawnwing has gotten my address wrong! And now I received an sms saying my parcel is out of delivery on 22nd Nov, today is the 26th, and still nothing! I even offered to fetch it from them, but then they wouldnt refund my delivery fee and instead said they would deliver it on Sunday and still nothing. I have called and emailed and no one does anything to help!!! Kept being told they will call me back and nothing! No one responds to my emails!