Dawn wings terrible service

Pathetic and terrible service. I had made an order from Cotton on Tuesday the 24th of May, Wednesday I received an sms stating that Dawn wing was now in possession of my package to be delivered to my house. Thursday, I received another sms stating that my package was out for delivery and would be delivered before 5pm that same day, received nothing. Friday went onto the Dawn wing website to track my parcel, I then realized that they had entered the wrong address and tried twice to deliver it to that address (mind you that the address that was put in does not even exist, nor did I receive any communication from the driver that had my package), it said on the website that my package was misrouted etc. I made a call that same day to the help line of Dawn wing and they stated to me that my issue would be escalated and I would receive communication regarding my package later in the day and I did not ( I also stated to them that I would need to have my package delivered to me before the 30th of May, and I was told that I would receive my package either Friday or the Saturday, which is today.). Today I made a call once again and I was told that my package would only be delivered to me on Monday, which I stated that I need it before then, I will not be home Monday and my package has gift items that needed to be given to someone. I was also told that my package was left at one of Dawn wings JHB branches and that no one would be able to help me today or tomorrow as they do not work on Sundays… I’m sorry but the service from this company and their lack of effort and communication is pathetic and disappointing