dawn wings non service

as a xmas gift my daughter couriered a tin of horlicks to me.while sold in sa ,it is difficult to obtainlocally. aramex notified me that they had handed the parcel over to dawn wing for delivery,on 14/11/18.receipt of the parcel by dawn wing was only acknowledged 2 weeks later after numerous calls.subsequent queries have failed to ascertain when and if this would ever be delivered and i have had no further response from dawn wing.i have tried using their online so called service,and have yet to be answered.this probably the worst customer service i have experienced in my business careerand their total lack of concern is appalling.