Dawn Wing's Incompetence

I am utterly disgusted at the service I received from Dawn Wing:

Watbill number: PILOT ********** Waybill Status : POD RECEIVED From : JOHANNESBURG CENTRAL AREAS Waybill Date : 2018-11-04 Service : ONX1 To : JOHANNESBURG CENTRAL AREAS

Detailed track and trace(Yet I have not received my goods or been notified of thei delivery?????) Event Location Date Time Additional Information POD RECEIVED / DELIVERED WRD 2018-11-06 08:15

I called them on 05/11/2018 and was told that they are arranging to have my goods delivered to me however I have not received any notification of delivery and their site indicates that my goods were delivered and when I called them again they tell me that the delivery was cancelled.

This is ridiculous and highly unacceptable, I have paid all the relevant fees and my parcel is sitting with Dawn Wing and they are acting completely clueless. At this point I feel that I have been de*****ed by this company and would not recommend them to my worst enemy. I am utterly appalled by them and demand that they arrange that my parcel is delivered to me or they must give me back my money.

Detailed track and trace Event Location Date Time Additional Information POD RECEIVED / DELIVERED WRD 2018-11-06 08:15