Dawn Wing's Customer "Care" Need Training on How To Speak to People

I haven't lived in South Africa for a while, so maybe I'm disillusioned about the customer service situation there.

Anyways, I ordered gifts for my family from Gift Lady, which is a great site. They use Dawn Wing as a courier service.

Dawn's Wing's tracking service is acceptable. But their customer service is abhorrent.

They were unable to deliver the parcel to the original address, so I asked to change it. This meant that they had to change the day (I'm not sure why - surely a detour plan can be made here?). Unfortunately, the day change meant that the person wouldn't be there to collect it.

I asked if it was possible to deliver today (the parcel is already two days late) and the response was simply, "no".

Now, to a lot of people, this wouldn't really matter. But with no greeting, apology, or explanation for a PAID service, this is so unacceptable.

You don't bring your bad attitude to work. It reflects badly on your company, and then they get a negative Hello Peter review.

Good manners go far, and Dawn Wing's customer care staff need better training.