Dawn Wing/DPD Laser’s poor service

I own an online store and wanted to integrate live international shipping rates on my website for my clients abroad. The salesperson I spoke to confirmed that they do indeed offer this service. After I paid to have my account enabled with Dawn Wing/DPD Laser, I spoke to the 3rd party company 2Ship to do a simulation order. The system kept giving us errors and she said she’d follow up with their developers as well as those of Dawn Wing. Long story short, they do not offer international rates integrated to an e-commerce site. All international quotes are to be sent via email on a case to case basis. That defeats the whole purpose! So, you’re telling me - when someone checks out on my site, I have to email them a quote afterwards? Please.

Anyways, I’ve asked them to close my account and refund the money to me as I will now be utilising a company that can fulfill my requirements. I asked that my request be marked as urgent and that the process be expedited as that money is needed for the international clients who has paid and are expecting their orders. I was referred to 3-4 different people: a sales person, the customer care call centre, management, credit controller, head office. To none of which could assist.

At first I was told I would get it last week, when I followed up last week - they told me it’s still pending approval. Followed up today again, 3 weeks after my request, now I am told the manager resigned.

What does that have to do to me or my clients who have their own expectations of me???

I am so annoyed and disappointed with this PATHETIC service.

Contacted their social media page to which I have been referred to a chat bot & a non-existent customer service number.

0/0 would not recommend. If you are to advertise and advise your clients of a particular service, your actual job is to fulfill that service. Hello??? I need to report this company to an ombudsman. I am so annoyed.