DAWN WING USELESS

I have a parcel that were sent from Bassingstoke in the UK, to Pretoria in RSA, according to the original tracking info via DPD the parcel was sent on 18 August 2019, projected delivery date was 24 August 2019. Almost 2 weeks later (when I had phoned them, again) I was only made aware that the parcel was held at customs and that clearance was needed and the invoice, this was then given within a day and then the wait was on again. Every time that I made an inquiry I was told that the international department would follow up. It is almost two weeks since the original delivery date, but now Dawn Wing is not sure when they will deliver my parcel, this after the parcel has left customs and arrived at Dawn Wing in JHB. Once again I had to phone them, only to be told that what I am seeing on the online tracking is the same info Dawn Wing has on their system, SHOCKING!!!!!!!! When I use DHL it only takes 48 hours from pick up to delivery at my door, no ISSUES, but now I have to pay Dawn Wing for this utterly **** or rather NON existing service!!