Dawn wing to deliver ruby box parcel

After I've been selected to take part in the test and review campaign, Dawn wing sent me an sms stating that they're 37 minutes away to my address. I waited patiently until today I haven't received my parcel. I keep making calls to their customer service and they're claiming that I'm ignoring them. How am I ignoring them when I'm the one who's taking the initiative to call them!? I'm not happy cos now I appear as an untruthful person as I'm expected to share the parcel with friends. ??