DAWN WING - Terrible delivery company

After ordering online and checking that the latest dates of shipping and courier would be in time even with some wiggle room I placed an order, the company I was ordering from Silly George and we’re great and did exactly what they promised and kept great communication throughout (but they should use a different courier to ship their goods)

I used the tracking system sent to me to track my order from Dawn Wing Cape Town and it said my estimated time of delivery was before 5 on the 23rd December 2020.

We waited in all day and no one rang our gate or tried to deliver and I received an email that evening after 20.00 hrs saying they tried to deliver but there was no one in!!

I contacted them immediately on 2 different numbers as one was in Johannesburg and couldn’t help me much, but said they would get someone to ring me back( that never happened).

The second number I tried was the CapeTown Airport warehouse where I spoke to Dewinton and explained what had happened and I also informed them that we have cameras outside and there wasn’t any attempt at delivery to our address that day, and he said he would look into this.

He then apologised and said my parcel would arrive before 1pm on 24 December 2020, but alas it didn’t and the helpline I tried to ring was so busy said I was in a queue of 32 and it that number wasn’t moving very fast at all!

DawnWing you really need to get your act together, there are plenty of competition out there and you are not competing with them, I will not personally use you guys or recommend you and even go as far as to look to see if you guys are the courier services on anything I buy online in the future and will actually deter me from making a purchase from them.

Thank you DawnWing you have really made Christmas very disappointing for quite a few people including me.

Will I ever receive a call back.......and will I ever receive my parcel......... Who knows!!!