Dawn wing terrible customer service

I keep calling them to find out what is happening with my parcel, two things happen either I get transferred all over the place and nobody can help me or I just call and get placed on hold permanently.

I have a parcel that was collected on the 3rd May 2022 and its now the 9th, I call DLD I get stuck in a call loop and the one time I got through to someone they blamed it on a system outage after they tried to convince me that Dawn Wing did not receive my package even though there own tracking system shows it got to jozi on the 3rd.

I am currently on a call to them for now 12 min and I have been caller no1 then silence then transferred then silence then transferred again and announced that I am now caller no 2 now silence again!! this is BS