Dawn Wing should close down!

For the second time, I made an online purchase at TopShop recently, once the items have been shipped, they are handed over to a local courier company for custom clearance and delivery. I have never been so disgusted with the service that I have with Dawn Wing. Next, they will give you an invoice with a clearance certificate that needs to be signed. When you signed the clearance document for the release of your items, together with your POP, it's over for you. Emails start "bouncing back" first, then Mohammed is on leave, their numbers seldom go through as well. My package has been in customs since 31 October, and on the same day I paid for customs clearance. To this day, I do not have my package, first emails do not all go through (I sent emails to seven different people at Dawn Wing) so I complained about their online portal, only then was I appointed a consultant to assist. I wrote three times on the website, no one is held accountable, and the staff are highly rude and arrogant because no one ever takes them to task. I have written to the following people, and I'm still waiting for my package. Mohammed Toffie sends me an email asking for a signed document that he has not discussed all this time because they obviously do not receive any emails. This was after I phoned their offices to enquire again. 1. Clarissa (she tried to get her colleagues to come on board, but no luck there) 2. Mohammed Toffie 3. Lavelle van Wyhe 4. Lucia Ngobeza 5. P****lo 6. Precious 7. International Helpdesk

Dawn Wing should close down; they have no regard for their customers. PERIOD!