Dawn Wing service is TERRIBLE

Dawn Wing customer service is horrific.!!!!! I am so dissatisfied and annoyed by the customer service I’ve been receiving from Dawn Wing. The tracking information for my package wasn’t updated and I started calling since the 13th of September. Everyday they told me today it should be delivered. I started recording the conversation because I was being told same story everyday and it’s a waste of my time and airtime expenses. When I recorded the conversation I was firstly assisted by Chantell and she told me that the address I gave them is high risk area and they can’t deliver to my address- and I asked her how do you resolve such issues, because I paid for the services and I expect them to be met. The second call I was assisted by Ndumiso and Lavenvra- they told me the package will be delivered the that day, Lavenvra gave me his email address and I sent him an email to confirm and capture our telephone conversation as proof- I didn’t get response and no package delivered. This morning I was assisted by Bongani and he told me that it’ll only be delivered after two weeks because of the hijacks theu have been experiencing- I asked him what’s supposed to happen meanwhile, because I cannot wait for a package since the 10th of September and now it’s affecting my service delivery, I asked him for his email/ managers email so that I can place a formal complaint and he gave me a general email- *** . One of their courier guys sent a WhatsApp to meet me halfway, which isn’t what I had paid for, if I wanted to pick up an order, I would’ve specified and not pay delivery fees.!