DAWN WING SERVICE

If I could do minus stars, I would I received a call on Monday morning the 30th of November, confirming my address and i was advised that my parcel will be delivered yesterday the 01st of December, which it wasn't This morning, I called to check on my parcel and Ronald assured me that he will find my parcel and phone me back - which he didn't I have now phoned 5 times and 3 times the phone was put down in my ear, as soon as i complained about not getting any reply The 4th time I got through to Reboni, I was told that there is no manager available to assist me and that Ronald is the only one who can help me and they will ask him to phone me back - which obviously isn't going to happen because he promised me the same thing this morning already. She then put me on hold for almost 5 minutes just to tell me that Ronald is waiting for an update - and will get back to me - so basically - i was on the phone for 30 minutes - have no idea when i am getting my parcel as the person also told me, it should be before Christmas TERRIBLE SERVICE I have no idea why any company would use Dawn Wing I will definitely be advising Cotton On about this bad service, so they can change their courier provider