Dawn Wing's wings don't fly

<p style="background-color: #ffffff; color: #555555;">Shocked by Dawn Wing couriers total lack of accountability.</p> <p style="background-color: #ffffff; color: #555555;">Their driver turned into uncoming traffic on the 24th of February. Their driver could not show his license and we have still had no guarentee that he actually had one. My daughter's quick response ensured that the accident was not as serious as it could have been. None the less, the damage to our vehicle is more than R21 000.&nbsp;</p> <p style="background-color: #ffffff; color: #555555;">Two and a half months later, after a sad history of unanswered phone calls and being sent from pillar to post, Dawn Wing's insurer is offerering us R12 000 and claims that we have to accept responsibility for not entering a intersection with care. This statement and whether or not my daughter could have avoided the accident has not been tested in any way. The driver and his supervisor accepted responsibility.</p> <p style="background-color: #ffffff; color: #555555;">Repeated attempts to get Dawn Wing to accept financial responsibility for the damage their staff member caused has been unsuccessful, although they have admitted that it is "only fair" that our car should be repaired.</p> <p style="background-color: #ffffff; color: #555555;">However, they just refer us back to their unhelpful insurers, Paladin. Today I escalated the matter to the National Operations Executive Benita Buitendag. She is not willing to&nbsp;respond in any way to solve this issue&nbsp;and just refers us back to Paladin, who quote legal precedents for their poor offer.</p> <p style="background-color: #ffffff; color: #555555;">This&nbsp;shows&nbsp;a total lack of accountability and responsibility - hiding behind unhelpful insurers does not solve a problem.&nbsp;</p>