Dawn Wing: ****py Service Ever

Dawn wing has the worst service ever. They're keeping my parcel with a status of address error and they actually sent me a text about it and that I should call them. I'm actually trying to logically come up with their work process ...which means they would rather send a text to the receiver of the parcel instead of calling them to confirm the address, also, why not call the company that sent the parcel to them to rectify the error. I am just a receiver of the parcel. Also, I have sent numerous emails to them in the past 72 hours and I still haven't received any response. I even called them no one picks up the phone. You ha e the worst and ****py service ever.