Dawn Wing Pathetic Service

Never in my life have I experienced such utter incompetence and poor customer service from a service provider. I was contacted earlier today by a Dawn Wing driver, Adrian Munien, who advised that he will be delivering my parcel just after 12:30. At 13:45, I had gone on to the Dawn Wing website to track my parcel only to see a comment of "Receiver Rescheduled" which I never did. I contacted the call centre at 14:00 and was told that the driver is in my area and will be with me shortly. at 14:30, I had contacted the call centre again and was told that they have left a message for the DBN branch to contact me. When I requested to speak to a manager or a Supervisor, I was cut off. I promptly called back and got through to yet another call centre agent who advised that there is a note on the system for call back. When I requested to speak to a manager. I was cut off once again.

This all feels like a very long April Fools Joke or a bad dream alas it is reality and by the looks of the other comments on this forum, clearly I am not the only one in this predicament.

When will service providers like this realise that it is the consumer (aka US) that keep them in business.