Dawn Wing parcel missing

So far Dawn Wing do not even deserve a star. I was informed by Cape Union that Dawn wing will pick up my order. I have ordered 2 pairs of shoes size 10 but Cape Union sent me Size 11. After a long struggle Cape Union emailed me and said that Dawn Wing will pick up my parcel. When Dawn Wing arrived on 23 May 2023, I gave them both pairs of shoes which was put into a big box. But the driver of Dawn Wing asked me to open the box so he can see that there are 2 boxes of shoes inside. He then scanned the one shoe box with an airwaybill and also, he scanned another box with its own airwaybill and both shoe boxes were put back into the big box. Yesterday, 31 May 2023, I saw in my bank account that Cape Union Mart has just refund me for the one pair of shoes and not for the second one. I have queried this now on Cape Union Mart side and also on Dawn Wing, the courier side, but no answers yet. I am really not happy with Cape Union Mart as well as Dawn Wing. Dawn Wing did not even provide me with an airwaybill number when they fetch the shoes. I have phoned the driver of Dawn Wing and he gave me the telephone number of his office, which I have spoken to, but no positive results yet as they state that they need to investigate. Why did Dawn Wing not provide me with an airwaybill immediately? Between Cape Union Mart and Dawn Wing, I am really disappointed and because on both of the company's mistakes, I have lost money so far. No apologies or anything yet. I will never suggest or use or buy anything from Dawn Wing or Cape Union Mart.