NM
Natasha M

1 reviews | Active since Apr 2014

19 Apr 2016, 17:15

Dawn Wing - Not the leader in expertise!

After 1 picked up call I am put on hold for 3 minutes and then the call is dropped. I call again only to have the line answered 4 times and dropped immediately all 4 times. Calling the 3rd and final time my call goes unanswered.<br> <br> This after my delivery is late, I was promised that it would be in my hands by 11h00 this morning but yet I am sitting here with no feedback or response to my queries. <br> <br> My gut tells me I'm R16999 short thanks to this company.<br> <br> I suggest o use DHL for all your courier requirements, this company isn't at all serious about their clients.

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Replies (1)
Dawn Wing
Dawn Wing's reply20 Apr 2016, 07:49
Official
Hello skyliz,

We are sorry for the inconvenience caused.

Our Cape Town branch has been experiencing some technical difficulty with their phone lines, but Telkom has assured us that this will be rectified.

We will contact you directly to ensure that this matter is resolved and that you receive your parcel in good order.

Please accept our sincerest apology.

Kind Regards,
Dawn Wing