Dawn Wing non-existent correspondence or service.

I had signed up for an account with Dawn Wing on the 20th April 2022, with Barbra an agent at Dawn Wing, the deposit of R1000 was made on the day. I then had to request for my account login details which she took two weeks to get back to me. Then I had requested waybill stickers, bags, etc, via their website and have no received anything to date.

Upon much frustration and lack of service from them, I decided to cancel on the 2nd June 2022. About 4 unanswered emails and more than 20 calls to cancel my account and for the reimbur*****t of the R1000deposit , I have not received any correspondence. Barbra told me that accounts take about a month to reimburse. It is now almost two months and I have not received the deposit amount.

I have called them 8 times today and every time the operator puts me through, the call gets cut.

What do I need to do to get my money back. I have not received any service. I signed up with Dawn Wing in hopes that it would be smooth sailing but it turned out to be quite the opposite.