Dawn Wing - no delivery

I have ordered a treadmill through Makro online. I have received terrible service from them. The treadmill is a prize in a competition that has ended already and I have have been waiting over a week now for delivery. I have phoned Makro online customer care numerous times for the last 3 days with no luck! Dawn Wing couriers was supposed to deliver it by Wed 17:00 Waybill:Z319249